Support & Help Center
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Frequently Asked Questions
Getting Started
How do I create my first ritual?
Open the app and tap the "+" button. Choose a ritual type (focus, hydration, stretch, mindfulness), set your preferred times, and select a unique vibration pattern. Your ritual will start immediately!
Can I customize vibration patterns?
Yes! Each ritual can have its own distinct vibration pattern. In the ritual settings, you can choose from multiple patterns or create your own custom haptic feedback.
Does Rituallly work in the background?
Absolutely. Rituallly runs quietly in the background and will send haptic reminders even when your phone is locked or you're using other apps.
Notifications & Reminders
I'm not receiving haptic notifications. What should I do?
First, ensure you've granted notification permissions to Rituallly in your iPhone Settings. Also check that Do Not Disturb is not enabled. If issues persist, contact us at cj@rituallly.com.
Can I temporarily pause my rituals?
Yes! You can pause individual rituals or all rituals at once from the Settings page. This is perfect for weekends or when you need a break.
How do I adjust the timing of my rituals?
Tap any ritual card to open its settings. From there, you can modify the schedule, frequency, and active hours for that specific ritual.
Tracking & Progress
How are streaks calculated?
A streak is maintained when you complete your ritual at least once per scheduled day. Miss a day and your streak resets, but your total completion count is never lost.
Can I see my progress history?
Yes! The Dashboard shows your streaks, completion rates, and progress charts for all your rituals. You can view data by day, week, or month.
What happens if I miss a reminder?
Don't worry! You can still mark it as complete manually. However, consistently missing reminders may affect your streak. The app is designed to be flexible and supportive, not punishing.
Privacy & Data
Is my data private?
Yes! All your ritual data is stored locally on your device by default. We don't collect or share your personal information. Read our full Privacy Policy for details.
Does Rituallly sync across devices?
If you enable iCloud sync in settings, your rituals and progress will sync across all your iOS devices logged into the same iCloud account.
How do I delete my data?
You can delete individual rituals or reset all app data from the Settings page. Uninstalling the app will also remove all local data from your device.
Technical Issues
The app crashes when I open it
Try force-closing the app and reopening it. If that doesn't work, restart your device. Make sure you're running the latest version of iOS and Rituallly. If the problem persists, contact us at cj@rituallly.com.
Vibrations are too weak/strong
Check your iPhone's haptic settings in Settings > Sounds & Haptics. Rituallly uses your system haptic settings. You can also try different vibration patterns within each ritual.
Battery drain issues
Rituallly is designed to be battery-efficient. However, having many active rituals with frequent reminders can impact battery life. Consider adjusting the frequency or reducing the number of active rituals.
Account & Billing
Is Rituallly free?
Rituallly offers a free version with core features. Premium features may be available through in-app purchases or subscription. Check the app for current pricing.
How do I cancel my subscription?
Subscriptions are managed through your Apple ID. Go to Settings > [Your Name] > Subscriptions, find Rituallly, and tap Cancel Subscription. You'll retain access until the end of your billing period.
Can I get a refund?
Refund requests are handled by Apple. Visit Apple's support page to request a refund for App Store purchases.
System Requirements
- Compatibility: iPhone, iPad, and iPod touch
- iOS Version: Requires iOS 14.0 or later
- Haptic Feedback: Best experience on devices with Taptic Engine (iPhone 6s and later)
- Storage: Minimal storage required (less than 50MB)
Tips for Success
Start Small
Begin with 2-3 rituals and gradually add more as they become habits.
Unique Patterns
Assign different vibration patterns to help your brain recognize each ritual instantly.
Realistic Timing
Set reminders at times when you can actually act on them for better consistency.
Celebrate Streaks
Use the progress tracking to stay motivated and celebrate your achievements.
Feedback & Feature Requests
We're constantly improving Rituallly based on user feedback. Have an idea for a new feature or suggestion for improvement?
Email us at cj@rituallly.com with "Feature Request" in the subject line. We read every message!
Report a Bug
Found a bug? We want to fix it! Please include the following information when reporting:
- Your device model and iOS version
- Rituallly app version (found in Settings > About)
- Detailed description of the issue
- Steps to reproduce the problem
- Screenshots or screen recordings if applicable
Send bug reports to cj@rituallly.com with "Bug Report" in the subject line.
Additional Resources
- Privacy Policy — Learn how we protect your data
- About Rituallly — Learn more about our app
- Features — Explore what Rituallly can do